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Tips for Effective and Efficient meeting with SMEs SMEs are integral part of our day to day jobs and are our main source of information, apart from the System Requirement Documents, Product Requirement Document, Design document and other innumerable sources available to us to provide technically accurate documents. Often times the technical documents available are filled with Jargons or written in very colloquial  language, which is very difficult for end user to decipher, this is where we come to rescue and form a bridge between SMEs and end users. I have been working as a Technical writer from the past 16 yrs and worked with different types of SMEs and different work cultures. And most often I have felt SMEs are not very supportive and it becomes difficult to collect inputs from them. Here are some of the tips which I would like to provide to help gather information from SMEs: Always keep a draft ready from the available resources before approaching the SME. Do your homework from the resources available, such as, Design document etc. I have noticed that people are more enthusiastic to correct your mistake then to provide content from scratch. Collate all the questions and set up a face to face meeting and discuss all the questions. Get access to the WebUI and try to run the procedures on your own and then come up with the procedure before asking the SME/tester to provide your the inputs. Be more involved and try to suggest some changes to the GUI look and feel and provide improvements when possible. Participate in weekly/daily stand ups to get more understanding of the features developed in the current release. This were some of my understanding based on my experience and time tested. Please let me know in the comments if you have any more suggestions.          

Learn Markdown Mentor- Nuzahat Sareen Date- 26th December- 2020 Time - 11 AM-12 PM Nuzahat Profile More than 25 years of experience in the software industry. Worked primarily in the technical documentation domain with the expertise in managing documentation teams and documentation of complex product suites. Experienced in the conversion of legacy content to the DITA model. Well versed in authoring tools and documentation processes.     What you will learn: 1.             Introduction to the Webinar 2.             Agenda 3.             What is Markup 4.             What is Markdown? 5.             Why Markdown? 6.             Markdown – where is it used? 7.             Quick Markdown syntax 8.             Try it – let us know 9.             How long does it take to learn Markdown? 10.         Does Markdown require supported browsers? 11.         Tools which use Markdown 12.         Tech writer Arsenal – Markdown 13.         Do you require Markdown certifications 14.         Markdown – Under the Hood 15.         Kubernetes and Markdown 16.         Speca.io and Markdown 17.         Markdown and writing style 18.         Markdown in documentation 19.         Markdown users 20.         Links and Q&A   Steps to get your FREE pass. After you Login using the Yes I want to Learn button. Click Request To Join and Use batch Code "markdown26dec" For any query or information write to rahul@informationdevelopers.in You will receive a joining link (google meet) on or before 25th Dec EOD. Yes, I want to Learn.